About

Showcasing successful feedback solutions and system integration projects.

Work Experience

Explore my portfolio showcasing successful feedback solutions implemented for various clients.

Sr. Onboarding Analyst

Alchemer

2021 - Present

Specializing in system integrations and workflow automation to enhance customer experience.

Customer Support Manager

DeVry University
Focus: Web Development

2014

As a Customer Support Manager at Alchemer, I fostered strong customer relationships by delivering exceptional service and personalized support. I coached clients on best practices to maximize the effectiveness of Alchemer’s survey solutions, ensuring they could confidently leverage the platform’s features to meet their unique business needs.

By actively listening to customer feedback and identifying pain points, I tailored my guidance to help organizations overcome challenges and achieve their goals. I took pride in guiding customers throughout their journey—from onboarding to project completion—empowering them to create impactful surveys that drove meaningful insights and informed decisions.

Through continuous engagement, training sessions, and proactive outreach, I built trust and cultivated long-term partnerships. My focus on delivering high-quality support not only enhanced the customer experience but also contributed to client success, retention, and overall satisfaction with the Alchemer platform.

Education

At DeVry University, I gained a solid foundation in web development, multimedia design, and user experience principles. My coursework focused on front-end and back-end development, UI/UX design, and integrating multimedia solutions to create dynamic, user-friendly digital experiences.

2014 - 2020